Business process mapping : improving customer satisfaction /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, N.J.
John Wiley & Sons
2009.
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| Edition: | Second edition |
| Subjects: | |
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| Physical Description: | xiii, 322 pages: illustrations; 24 cm. |
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| ISBN: | 0470444584 (hc) 9780470444580 (hc) |