Business process mapping : improving customer satisfaction /

Business process mapping : improving customer satisfaction /

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Bibliographic Details
Main Author: Jacka, J. Mike (Author)
Other Authors: Keller, Paulette J.
Format: Book
Language:English
Published: Hoboken, N.J. John Wiley & Sons 2009.
Edition:Second edition
Subjects:
Consumer satisfaction.
Customer relations.
Reengineering (Management).
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