Norma Mansor. (2005). Public management: Resonciling the past and realigning with the future. Bahagian Perhubungan Awam & Komunikasi Korporat, Universiti Malaya.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रNorma Mansor. Public Management: Resonciling the Past and Realigning with the Future. Kuala Lumpur: Bahagian Perhubungan Awam & Komunikasi Korporat, Universiti Malaya, 2005.
एमएलए (8वां संस्करण) प्रशस्ति पत्रNorma Mansor. Public Management: Resonciling the Past and Realigning with the Future. Bahagian Perhubungan Awam & Komunikasi Korporat, Universiti Malaya, 2005.
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