Sharp, A., & McDermott, P. (2009). Workflow modeling: Tools for process improvement and applications development (Second edition.). Artech House.
Cita Chicago (17th ed.)Sharp, Alec, i Patrick McDermott. Workflow Modeling: Tools for Process Improvement and Applications Development. Second edition. Boston: Artech House, 2009.
Cita MLA (8th ed.)Sharp, Alec, i Patrick McDermott. Workflow Modeling: Tools for Process Improvement and Applications Development. Second edition. Artech House, 2009.
Atenció: Aquestes cites poden no estar 100% correctes.