Sharp, A., & McDermott, P. (2009). Workflow modeling: Tools for process improvement and applications development (Second edition.). Artech House.
Citação do estilo Chicago (17ª ed.)Sharp, Alec, e Patrick McDermott. Workflow Modeling: Tools for Process Improvement and Applications Development. Second edition. Boston: Artech House, 2009.
Citação MLA (8ª ed.)Sharp, Alec, e Patrick McDermott. Workflow Modeling: Tools for Process Improvement and Applications Development. Second edition. Artech House, 2009.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.