Cita APA (7a ed.)

Oakland, J. S. Total quality management: Text with cases (3rd ed.).

Cita Chicago Style (17a ed.)

Oakland, John S. Total Quality Management: Text with Cases. 3rd ed.

Cita MLA (8a ed.)

Oakland, John S. Total Quality Management: Text with Cases. 3rd ed.

Precaución: Estas citas no son 100% exactas.