Oakland, J. S. Total quality management: Text with cases (3rd ed.).
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रOakland, John S. Total Quality Management: Text with Cases. 3rd ed.
एमएलए (8वां संस्करण) प्रशस्ति पत्रOakland, John S. Total Quality Management: Text with Cases. 3rd ed.
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