Brinkman, R., & Kirschner, R. Dealing with difficult people: 24 lessons for bringing out the best in everyone.
Chicago Style (17th ed.) CitationBrinkman, Rick, and Rick Kirschner. Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone.
MLA (8th ed.) CitationBrinkman, Rick, and Rick Kirschner. Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone.
Warning: These citations may not always be 100% accurate.