Cita APA (7th ed.)

Chang, Z. Y., Yeong, W. Y., & Loh, L. The quest for global quality: A manifestation of total quality management by Singapore airlines.

Cita Chicago (17th ed.)

Chang, Zeph Yun, Wee Yong Yeong, i Lawrence Loh. The Quest for Global Quality: A Manifestation of Total Quality Management by Singapore Airlines.

Cita MLA (8th ed.)

Chang, Zeph Yun, et al. The Quest for Global Quality: A Manifestation of Total Quality Management by Singapore Airlines.