Citação norma APA

Chang, Z. Y., Yeong, W. Y., & Loh, L. The quest for global quality: A manifestation of total quality management by Singapore airlines.

Citação norma Chicago

Chang, Zeph Yun, Wee Yong Yeong, and Lawrence Loh. The Quest for Global Quality: A Manifestation of Total Quality Management by Singapore Airlines.

Citação norma MLA

Chang, Zeph Yun, et al. The Quest for Global Quality: A Manifestation of Total Quality Management by Singapore Airlines.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.