Brown, S. A. What customers value most: How to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability.
Chicago Style (17th ed.) CitationBrown, Stanley A. What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers : Satisfied Customers, Increased Revenue, Improved Profitability.
MLA (8th ed.) CitationBrown, Stanley A. What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers : Satisfied Customers, Increased Revenue, Improved Profitability.
Warning: These citations may not always be 100% accurate.