What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability /

What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability /

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Bibliographic Details
Main Author: Brown, Stanley A. 1946- (Author)
Format: Book
Language:English
Subjects:
Consumer satisfaction.
Customer services.
Industrial management.
Organizational effectiveness.
Quality of products.
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