APA (7th ed.) Citation

Hartley, J., Donaldson, C., Skelcher, C., & Wallace, M. Managing to improve public services.

Chicago Style (17th ed.) Citation

Hartley, Jean, Cam Donaldson, Chris Skelcher, and Mike Wallace. Managing to Improve Public Services.

MLA (8th ed.) Citation

Hartley, Jean, et al. Managing to Improve Public Services.