APA (7th ed.) Citation

Peppers, D., & Rogers, M. Managing customer relationships: A strategic framework (2nd ed.).

Chicago Style (17th ed.) Citation

Peppers, Don, and Martha Rogers. Managing Customer Relationships: A Strategic Framework. 2nd ed.

MLA (8th ed.) Citation

Peppers, Don, and Martha Rogers. Managing Customer Relationships: A Strategic Framework. 2nd ed.

Warning: These citations may not always be 100% accurate.