APA (7th ed.) Citation

Taylor, S. (2012). Service intelligence: Improving your bottom line with the power of IT service management. Prentice Hall.

Chicago Style (17th ed.) Citation

Taylor, Sharon. Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management. Upper Saddle River, NJ: Prentice Hall, 2012.

MLA (8th ed.) Citation

Taylor, Sharon. Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management. Prentice Hall, 2012.