Service intelligence : improving your bottom line with the power of IT service management /

Service intelligence : improving your bottom line with the power of IT service management /

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Bibliographic Details
Main Author: Taylor, Sharon, 1956- (Author)
Format: Book
Language:English
Published: Upper Saddle River, NJ Prentice Hall c2012.
Subjects:
Computer service industry > Management.
Information technology > Management.
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