Service intelligence : improving your bottom line with the power of IT service management /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, NJ
Prentice Hall
c2012.
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Table of Contents:
- ITSM 101: from data to wisdom
- ITSM: the business asset
- The service
- The IT service provider
- The negotiation
- The service agreement
- The partnership in action
- Service performance in action
- The bottom line.