Janakiraman, B., & Gopal, R. K. Total quality management: Text and cases.
Cita Chicago (17th ed.)Janakiraman, B., i R K. Gopal. Total Quality Management: Text and Cases.
Cita MLA (8th ed.)Janakiraman, B., i R K. Gopal. Total Quality Management: Text and Cases.
Atenció: Aquestes cites poden no estar 100% correctes.