Janakiraman, B., & Gopal, R. K. Total quality management: Text and cases.
芝加哥风格引文Janakiraman, B., 与 R K. Gopal. Total Quality Management: Text and Cases.
MLA引文Janakiraman, B., 与 R K. Gopal. Total Quality Management: Text and Cases.
警告：这些引文格式不一定是100％准确.