APA (7th ed.) Citation

Lacy, S., & Norfolk, D. (2010). Configuration management: Expert guidance for service managers and practitioners. BCS, the Chartered Institute for IT.

Chicago Style (17th ed.) Citation

Lacy, Shirley, and David Norfolk. Configuration Management: Expert Guidance for Service Managers and Practitioners. London: BCS, the Chartered Institute for IT, 2010.

MLA (8th ed.) Citation

Lacy, Shirley, and David Norfolk. Configuration Management: Expert Guidance for Service Managers and Practitioners. BCS, the Chartered Institute for IT, 2010.