Information theory and best practices in the IT industry /
"The importance of benchmarking in the service sector is well recognized as it helps in continuous improvement in products and work processes. Through benchmarking, companies have strived to implement best practices in order to remain competitive in the product- market in which they operate. Ho...
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| Format: | Book |
| Language: | English |
| Published: |
New York
Springer,
2012.
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Table of Contents:
- Introduction
- Literature review
- Research objective, hypotheses and methodology
- Benchmarking practices : analysis and assessment
- Testing of hypotheses and validations through cases
- Case studies
- Conclusion.