Cita APA (7th ed.)

Besterfield, D. (2014). Quality improvement (Pearson new international edition.). Pearson Education Limited.

Cita Chicago (17th ed.)

Besterfield, Dale. Quality Improvement. Pearson new international edition. Edinburgh Gate: Pearson Education Limited, 2014.

Cita MLA (8th ed.)

Besterfield, Dale. Quality Improvement. Pearson new international edition. Pearson Education Limited, 2014.