Society of Manufacturing Engineers. (1995). The cost of poor quality. Society of Manufacturing Engineers.
Cita Chicago (17th ed.)Society of Manufacturing Engineers. The Cost of Poor Quality. Dearborn,MI: Society of Manufacturing Engineers, 1995.
Cita MLA (8th ed.)Society of Manufacturing Engineers. The Cost of Poor Quality. Society of Manufacturing Engineers, 1995.
Atenció: Aquestes cites poden no estar 100% correctes.