Society of Manufacturing Engineers. (1995). The cost of poor quality. Society of Manufacturing Engineers.
Citação do estilo Chicago (17ª ed.)Society of Manufacturing Engineers. The Cost of Poor Quality. Dearborn,MI: Society of Manufacturing Engineers, 1995.
Citação MLA (8ª ed.)Society of Manufacturing Engineers. The Cost of Poor Quality. Society of Manufacturing Engineers, 1995.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.