Cita APA (7a ed.)

Fitzsimmons, J. A., & Fitzsimmons. (2001). Service management: Operations, strategy, and information technology (3rd ed.). McGraw-Hill.

Cita Chicago Style (17a ed.)

Fitzsimmons, James A., y Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 3rd ed. New York, NY: McGraw-Hill, 2001.

Cita MLA (8a ed.)

Fitzsimmons, James A., y Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 3rd ed. McGraw-Hill, 2001.