Jain, P. (2001). Quality control and total quality management. Tata McGraw-Hill.
Cita Chicago (17th ed.)Jain, P.L. Quality Control and Total Quality Management. New Delhi: Tata McGraw-Hill, 2001.
Cita MLA (8th ed.)Jain, P.L. Quality Control and Total Quality Management. Tata McGraw-Hill, 2001.
Atenció: Aquestes cites poden no estar 100% correctes.