Goetsch, D. L., & Davis, S. B. (2003). Quality management: Introduction to total quality management for production, processing, and services (4th ed.). Prentice Hall.
Citação norma ChicagoGoetsch, David L., and Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 4th ed. Upper Saddle River, NJ: Prentice Hall, 2003.
Citação norma MLAGoetsch, David L., and Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 4th ed. Prentice Hall, 2003.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.