Goetsch, D. L., & Davis, S. B. (2003). Quality management: Introduction to total quality management for production, processing, and services (4th ed.). Prentice Hall.
芝加哥风格引文Goetsch, David L., 与 Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 4th ed. Upper Saddle River, NJ: Prentice Hall, 2003.
MLA引文Goetsch, David L., 与 Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 4th ed. Prentice Hall, 2003.
警告：这些引文格式不一定是100％准确.