APA (7e ed.) Bronvermelding

Besterfield, D. H., Michna, C. B., Besterfield, G. H., & Sacre, M. B. (2003). Total quality management (Third edition.). Pearson Prentice Hall.

Chicago (17e ed.) Bronvermelding

Besterfield, Dale H., Carol Besterfield Michna, Glen H. Besterfield, en Mary Besterfield Sacre. Total Quality Management. Third edition. New Jersey: Pearson Prentice Hall, 2003.

MLA (8e ed.) Bronvermelding

Besterfield, Dale H., et al. Total Quality Management. Third edition. Pearson Prentice Hall, 2003.