Cita APA (7th ed.)

Besterfield, D. H. (1999). Total quality management (2nd ed.). Prentice Hall.

Cita Chicago (17th ed.)

Besterfield, Dale H. Total Quality Management. 2nd ed. Upper Saddle River, NJ: Prentice Hall, 1999.

Cita MLA (8th ed.)

Besterfield, Dale H. Total Quality Management. 2nd ed. Prentice Hall, 1999.