APA (7th ed.) Citation

Besterfield, D. H. (1999). Total quality management (2nd ed.). Prentice Hall.

Chicago Style (17th ed.) Citation

Besterfield, Dale H. Total Quality Management. 2nd ed. Upper Saddle River, NJ: Prentice Hall, 1999.

MLA (8th ed.) Citation

Besterfield, Dale H. Total Quality Management. 2nd ed. Prentice Hall, 1999.