Cita APA (7a ed.)

Besterfield, D. H. (1999). Total quality management (2nd ed.). Prentice Hall.

Cita Chicago Style (17a ed.)

Besterfield, Dale H. Total Quality Management. 2nd ed. Upper Saddle River, NJ: Prentice Hall, 1999.

Cita MLA (8a ed.)

Besterfield, Dale H. Total Quality Management. 2nd ed. Prentice Hall, 1999.