Cita APA

Besterfield, D. H. (1999). Total quality management (2nd ed.). Prentice Hall.

Citación estilo Chicago

Besterfield, Dale H. Total Quality Management. 2nd ed. Upper Saddle River, NJ: Prentice Hall, 1999.

Cita MLA

Besterfield, Dale H. Total Quality Management. 2nd ed. Prentice Hall, 1999.