Style de citation APA (7e éd.)

Besterfield, D. H. (1999). Total quality management (2nd ed.). Prentice Hall.

Style de citation Chicago (17e éd.)

Besterfield, Dale H. Total Quality Management. 2nd ed. Upper Saddle River, NJ: Prentice Hall, 1999.

Style de citation MLA (8e éd.)

Besterfield, Dale H. Total Quality Management. 2nd ed. Prentice Hall, 1999.