APA (7th ed.) Citation

McKeen, J. D., & Smith, H. A. (2003). Making IT happen: Critical issues in IT management. John Wiley & Sons.

Chicago Style (17th ed.) Citation

McKeen, James D., and Heather A. Smith. Making IT Happen: Critical Issues in IT Management. Chichester: John Wiley & Sons, 2003.

MLA (8th ed.) Citation

McKeen, James D., and Heather A. Smith. Making IT Happen: Critical Issues in IT Management. John Wiley & Sons, 2003.