APA (7th ed.) Citation

Lee, J. J., & Ben-Natan, R. (2002). Integrating service level agreements: Optimizing your OSS for SLA delivery. Wiley Pub.

Chicago Style (17th ed.) Citation

Lee, John J., and Ron Ben-Natan. Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery. Indianapolis, IN: Wiley Pub, 2002.

MLA (8th ed.) Citation

Lee, John J., and Ron Ben-Natan. Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery. Wiley Pub, 2002.

Warning: These citations may not always be 100% accurate.