Goetsch, D. L., & Davis, S. B. (2013). Quality management for organizational excellence: Introduction to total quality (7th ed.). Pearson.

Goetsch, David L., and Stanley B. Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. 7th ed. Upper Saddle River, NJ: Pearson, 2013.

Goetsch, David L., and Stanley B. Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. 7th ed. Pearson, 2013.