Allen, C., Kania, D., & Yaeckel, B. (2001). One-to-one Web marketing: : build a relationship marketing strategy one customer at a time (2nd edition.). Wiley.
Παραπομπή σε μορφή Chicago (17η εκδ.)Allen, Cliff, Deborah Kania, και Beth Yaeckel. One-to-one Web Marketing: : Build a Relationship Marketing Strategy One Customer at a Time. 2nd edition. New York: Wiley, 2001.
Παραπομπή σε μορφή MLA (8th εκδ.)Allen, Cliff, et al. One-to-one Web Marketing: : Build a Relationship Marketing Strategy One Customer at a Time. 2nd edition. Wiley, 2001.
Πρόσοχή: Οι παραπομπές μπορεί να μην είναι 100% ακριβείς.