Allen, C., Kania, D., & Yaeckel, B. (2001). One-to-one Web marketing: : build a relationship marketing strategy one customer at a time (2nd edition.). Wiley.
Chicago (17e ed.) BronvermeldingAllen, Cliff, Deborah Kania, en Beth Yaeckel. One-to-one Web Marketing: : Build a Relationship Marketing Strategy One Customer at a Time. 2nd edition. New York: Wiley, 2001.
MLA (8e ed.) BronvermeldingAllen, Cliff, et al. One-to-one Web Marketing: : Build a Relationship Marketing Strategy One Customer at a Time. 2nd edition. Wiley, 2001.
Let op: Deze citaties zijn niet altijd 100% accuraat.