APA-viite (7. p.)

Griffiths, A. (2007). 101 ways to really satisfy your customers (Rev. ed.). Allen & Unwin.

Chicago-viite (17. p.)

Griffiths, Andrew. 101 Ways to Really Satisfy Your Customers. Rev. ed. New South Wales: Allen & Unwin, 2007.

MLA-viite (8. p.)

Griffiths, Andrew. 101 Ways to Really Satisfy Your Customers. Rev. ed. Allen & Unwin, 2007.