APA (7th ed.) Citation

Martin, K., & Osterling, M. (2007). The Kaizen event planner: : achieving rapid improvement in office, service, and technical environments. Productivity Press.

Chicago Style (17th ed.) Citation

Martin, Karen, and Mike Osterling. The Kaizen Event Planner: : Achieving Rapid Improvement in Office, Service, and Technical Environments. New York: Productivity Press, 2007.

MLA (8th ed.) Citation

Martin, Karen, and Mike Osterling. The Kaizen Event Planner: : Achieving Rapid Improvement in Office, Service, and Technical Environments. Productivity Press, 2007.