Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff
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| Format: | Livre |
| Langue: | English |
| Publié: |
New York, NY
McGraw-Hill
2003
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| 245 | 0 | 0 | |a Managing and motivating contact center employees : |b tools and techniques for inspiring outstanding performance from your frontline staff |c /Malcolm Carlaw ... [et al.] |
| 260 | |a New York, NY |b McGraw-Hill |c 2003 | ||
| 300 | |a xvii, 297 p. |b ill. |c 23cm | ||
| 650 | 0 | |a Call centers |x Personnel management |9 150829 | |
| 650 | 0 | |a Customer services |x Management |9 18535 | |
| 650 | 0 | |a Employee motivation |9 1034 | |
| 700 | 1 | |a Carlaw, Malcolm |9 150830 | |
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