Cita APA (7th ed.)

Hoyle, D. (2001). ISO 9000 quality systems handbook (4th ed.). Butterworth-Heinemann.

Cita Chicago (17th ed.)

Hoyle, David. ISO 9000 Quality Systems Handbook. 4th ed. Oxford: Butterworth-Heinemann, 2001.

Cita MLA (8th ed.)

Hoyle, David. ISO 9000 Quality Systems Handbook. 4th ed. Butterworth-Heinemann, 2001.