Παραπομπή σε μορφή APA (7η εκδ.)

Knapp, D. (2010). The ITSm process design guide: Developing, reengineering, and improving IT service management. J. Ross Pub.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Knapp, Donna. The ITSm Process Design Guide: Developing, Reengineering, and Improving IT Service Management. Ft. Lauderdale, FL: J. Ross Pub, 2010.

Παραπομπή σε μορφή MLA (8th εκδ.)

Knapp, Donna. The ITSm Process Design Guide: Developing, Reengineering, and Improving IT Service Management. J. Ross Pub, 2010.