The ITSm process design guide developing, reengineering, and improving IT service management
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Ft. Lauderdale, FL
J. Ross Pub.
2010
|
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| LEADER | 00948pam a2200241 4500 | ||
|---|---|---|---|
| 001 | 0000071984 | ||
| 008 | 111228s2010 flu eng | ||
| 010 | |a 2010019183 | ||
| 020 | |a 9781604270495 | ||
| 050 | 0 | 0 | |a HD30.2 |b .K6293 2010 |
| 090 | 0 | 0 | |a HD30.2 |b .K71 2010 |
| 100 | 1 | |a Knapp, Donna |9 44752 | |
| 245 | 1 | 4 | |a The ITSm process design guide |b developing, reengineering, and improving IT service management |c /Donna Knapp |
| 260 | |a Ft. Lauderdale, FL |b J. Ross Pub. |c 2010 | ||
| 300 | |a xxi, 232 p. |b ill. |c 23 cm | ||
| 650 | 0 | |a Organizational change |9 1989 | |
| 650 | 0 | |a Information technology |x Management |9 455 | |
| 650 | 0 | |a Information resources management |9 14034 | |
| 650 | 0 | |a Information technology |x Quality control |9 32122 | |
| 998 | 0 | 0 | |a rh/281211 |
| 999 | |c 71680 |d 71680 | ||
| 997 | |a FTK2 | ||
| 952 | |0 0 |1 0 |2 lcc |4 0 |7 0 |9 97650 |a PLHKT |b PLHKT |c Open Shelf |d 2019-02-26 |e DMAB |g 254.40 |l 0 |o HD30 2 K71 2010 |p 0000087980 |r 2012-01-03 |s 2012-01-03 |w 2019-02-26 |y BOK - OS | ||