The ITSm process design guide developing, reengineering, and improving IT service management

The ITSm process design guide developing, reengineering, and improving IT service management

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Détails bibliographiques
Auteur principal:	Knapp, Donna
Format:	Livre
Langue:	English
Publié:	Ft. Lauderdale, FL J. Ross Pub. 2010
Sujets:	Organizational change Information technology > Management Information resources management Information technology > Quality control
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