The ITSm process design guide developing, reengineering, and improving IT service management

The ITSm process design guide developing, reengineering, and improving IT service management

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Dettagli Bibliografici
Autore principale:	Knapp, Donna
Natura:	Libro
Lingua:	English
Pubblicazione:	Ft. Lauderdale, FL J. Ross Pub. 2010
Soggetti:	Organizational change Information technology > Management Information resources management Information technology > Quality control
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