The ITSm process design guide developing, reengineering, and improving IT service management

The ITSm process design guide developing, reengineering, and improving IT service management

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Bibliographic Details
Main Author: Knapp, Donna
Format: Book
Language:English
Published: Ft. Lauderdale, FL J. Ross Pub. 2010
Subjects:
Organizational change
Information technology > Management
Information resources management
Information technology > Quality control
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The ITSm process design guide developing, reengineering, and improving IT service management
by Knapp, Donna
Published 2010
Book
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