APA (7th ed.) Citation

Knapp, D. (2014). A guide to service desk concepts (4th ed.). Course Technology Cengage Learning.

Chicago Style (17th ed.) Citation

Knapp, Donna. A Guide to Service Desk Concepts. 4th ed. Boston, MA: Course Technology Cengage Learning, 2014.

MLA (8th ed.) Citation

Knapp, Donna. A Guide to Service Desk Concepts. 4th ed. Course Technology Cengage Learning, 2014.

Warning: These citations may not always be 100% accurate.