A guide to service desk concepts

A guide to service desk concepts

Show other versions (1)

Saved in:

Bibliographic Details
Main Author:	Knapp, Donna
Format:	Book
Published:	Boston, MA Course Technology Cengage Learning 2014
Edition:	4th ed.
Subjects:	Computer industry > Customer services Computer service industry > Vocational guidance Computer technical support > Customer services > Handbooks, manuals, etc
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

A guide to service desk concepts
by: Knapp, Donna
Published: (2014)

A guide to customer service skills for the service desk professional
by: Knapp, Donna
Published: (2011)

A guide to customer service skills for the service desk professional
by: Knapp, Donna
Published: (2011)

Guide to service desk concepts /Donna Knapp.
by: Knapp, Donna
Published: (2014)

A guide to help desk concepts /
by: Knapp, Donna
Published: (2003)

The guide to IT service management /
Published: (2002)

The guide to IT service management 2002
Published: (2002)

The guide to IT service management 2002
Published: (2002)

ASP - Application Service Providing : the ultimate guide to hiring rather than buying applications /
Published: (2000)

Service orientation : winning strategies and best practices /
by: Allen, Paul
Published: (2006)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
by: Price, Bill
Published: (2008)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
by: Price, Bill, 1950-
Published: (2008)

Lean software strategies proven techniques for managers and developers
by: Middleton, Peter
Published: (2005)

Lean software strategies proven techniques for managers and developers
by: Middleton, Peter
Published: (2005)

Service management /
Published: (1991)

Service intelligence : improving your bottom line with the power of IT service management /
by: Taylor, Sharon
Published: (2012)

Service intelligence : improving your bottom line with the power of IT service management /
by: Taylor, Sharon, 1956-
Published: (2012)

Handbook of services marketing and management /
Published: (2000)

Service management and marketing : customer management in service competition /
by: Gronroos, Christian
Published: (2007)

CRM in financial services : a practical guide to making customer relationship management work /
by: Foss, Bryan
Published: (2002)

Service management and marketing : a customer relationship management approach /
by: Gronroos, Christian
Published: (2000)

Getting into financial services /
by: Harris, Neil
Published: (1998)

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Journal of service research .
Published: (1998)

Service intelligence improving your bottom line with the power of IT service management
by: Taylor, Sharon
Published: (2012)

Service intelligence improving your bottom line with the power of IT service management
by: Taylor, Sharon
Published: (2012)

CRM in financial services : a practical guide to making customer relationship management work /
by: Foss, Bryan
Published: (2002)

Services marketing : integrating customer focus across the firm /
Published: (2008)

Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.
Published: (2009)

Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.

Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.

Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.
Published: (2006)

From products to services : insight and experience from companies which have embraced the service economy /
by: Young, Laurie
Published: (2008)

From products to services : insight and experience from companies which have embraced the service economy /
by: Young, Laurie, 1955-
Published: (2008)

The customer service activity book : 50 activities for inspiring exceptional service /
by: Doane, Darryl S.
Published: (2005)

The best service is no service how to liberate your customers from customer service, keep them happy, and control costs
by: Price, Bill
Published: (2008)

The best service is no service how to liberate your customers from customer service, keep them happy, and control costs
by: Price, Bill
Published: (2008)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
by: Price, Bill
Published: (2008)

Monitoring, measuring and managing customer service /
by: Goodman, Gary S.
Published: (2000)